Our goal is to promptly process all deliveries upon receipt of full payment. Please understand, we cannot assume liability for any damage occurring during delivery or for products lost in transit. For such issues, please contact the shipping company directly. However, we can provide replacements under specific conditions.
Shipping cost:
Our shipping rates are aligned with standard postal and courier service fees, based on the location. For heavier or bulkier items, additional shipping charges may apply. Our customer service team will notify you in advance if this is the case. Please feel free to share your queries with us by sending an email to info@on-shopping.com.au
Delivery Timeframe:
We strive to ship packages on the same day full order payment is received, as long as the order is placed before 10AM. Orders submitted on the rest of the day will be shipped the next business day. If there are any delays, our team will contact you as quickly as possible. Please note that the expected delivery time for Australian shipping is 2 to 7 working days, although this may vary depending on the region.
Please note that our shipping is currently limited to Australian territories only.
Order tracking:
You can monitor your product delivery status at any time by contacting us.