Order payment:

We aim to dispatch packages on the day of payment receipt, provided customers are able to submit their order before 10am. If the order is processed after 10am, then we will ship products the following working day.
The payment for your order which includes product cost, Shipping cost and tax can be paid either by your Credit card or by direct bank transfer. This transaction appears as ‘NSW Base’ on the cardholder’s statement.
If you wish to manually transfer the amount to our bank account, please email us the receipt along with your order details to info@on-shopping.com.au

Shipping:

We have a flat shipping rate on all orders across Australia. In case of any heavy orders/bulky items, there might be an additional charge which will be notified by our customer service team.
If you find any issues, please feel free to contact us.

Returns/Refunds:

The delivered order can be refunded/returned only if the buyer notifies the seller within 30 days of order delivery. The buyer must contact the customer service by email info@on-shopping.com.au or through the contact form in the website, applying for return. Shipping charges are non refundable.

To know more details about return policy, please check our ‘Return and refunds’ page.

Order cancellation:

Generally, in the event of cancellation of any order by the seller, the order payment will be refunded within 48-72 hours. If you find any issue regarding your refund, you can contact us on info@on-shopping.com.au

Complaints:

Any complaints about items or the seller should be submitted to our support team. Please email: info@on-shopping.com.au
Each case will be looked at individually and the seller will be in contact.

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