Order payment:
We strive to ship packages on the same day full order payment is received, as long as the order is placed before 10AM. Orders submitted on the rest of the day will be shipped the next business day.
You can pay for your order, which includes the product cost, shipping fee, and tax, using a credit card or direct bank transfer. If you choose to transfer the amount manually to our bank account, please make the payment and email the receipt along with your order details to info@on-shopping.com.au
Shipping:
Our shipping rates are aligned with standard postal and courier service fees, based on the location. For heavier or bulkier items, additional shipping charges may apply. Our customer service team will notify you in advance if this is the case. Please feel free to share your queries with us by sending an email to info@on-shopping.com.au
Returns/Refunds:
Returns and refunds are accepted if you notify us within 30 days of receiving your order. To apply for returns, please reach out to our customer service team via email or through the contact form on our website. Items must be returned in their original condition, unused, and with all original packaging.
Please note that shipping charges are non-refundable.
To know more about our Returns policy, please go through the ‘Returns and refunds’ page.
Order cancellation:
If the seller cancels an order, the payment will typically be refunded within 48-72 hours. If you encounter any issues with your refund, please contact us on info@on-shopping.com.au. Our team is committed to ensuring the refund amount reaches your account and will provide alternate solutions if necessary.
Complaints:
Any complaints about the ordered items or the seller, should be submitted to our support team. Please email: info@on-shopping.com.au