Returns: For damage or missing parts. 

You can apply for returns within 30 days of receiving your order.

How to apply?

1. Mention your order no., product ordered and the reason to apply for return in your email.

In addition to a detailed description, you are required to provide images (or a short video clip if necessary) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

2. Our team will review your return request and will get back to you with the proper resolution.

Please note that shipping charges are non-refundable.

3. If approved, your request for return or replacement will be implemented within 3-4 working days.

Returns: Change of mind:

We do not accept change of mind for health, safety, or health/safety baby-related products because we have a legal duty of the Health and Safety of the customers using our products and we are not allowed to be selling products that have been opened/handled/used, etc.

We only accept change of mind within 14 days after the item is delivered.

For ‘Change of mind’ returns, postage has to be paid by the customer and initial postage won’t be refunded. For ‘Change of mind’ returns, a return fee of 15% should be paid by the customer.

Order cancellation:

Generally, in the event of cancellation of any order by the seller, the order payment will be refunded within 48-72 hours. If you find any issue regarding your refund, please contact our customer service by sending an email to info@on-shopping.com.au

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