Returns: For damage or missing parts.
All products undergo rigorous testing before shipment to ensure they arrive in perfect condition. If you encounter any issues upon receiving, you can easily initiate a return process.
All you have to do is just email our customer service team along with a few photos / videos describing the issue with the received product.
Our team will review the case and will contact you back with the appropriate resolution.
- If any parts are missing, they will be sent immediately once we are notified.
- If the product is received in broken or damaged condition, replacement / refund will be provided based on customer request.
Please note that shipping charges are non-refundable.
Returns: No-Questions-Asked.
Please note that we do not accept “no-questions-asked” returns for health, safety, or baby-related products. Due to our legal duty to ensure the health and safety of our customers, we cannot resell products that have been opened, handled, or used.
We only accept ‘No-Questions-Asked Returns’ within 14 days after the item is delivered. For these returns, postage has to be paid by the customer and initial postage won’t be refunded. Also, a return fee of 15% should be paid by the customer.
Full refund (excluding return fee of 15% and the initial postage) will be processed after reviewing the returned package. Items must be returned in their original condition, unused, and with all original packaging.
Refunds:
If the seller cancels an order, the payment will typically be refunded within 48-72 hours. If you encounter any issues with your refund, please contact us on info@on-shopping.com.au. Our team is committed to ensuring the refund amount reaches your account and will provide alternate solutions if necessary.